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Shipping & Returns Shipping & Returns

Shipping Charges

 

Shipping cost depends on a product's weight and your location. The typical shipping time and the shippingcharges details is available on our webshop.To know the shipping charges to desired location addthe items you want to purchase in your shipping cart and say checkout.Exact shipping charges are shown after you have entered your address information and before you submit your order.

 

During the process of ordering the customer can anytime get a estimate of the shipping cost for their order by looking at the right pane (Estimated shipping cost)

  • option1 :gives an estimate for the Registered Post Service (This is indicated as Flat Rate)

  • option2 :pricing for shipment through TNT

  • option3 :pricing for shipment using services offered by India Post EMS

For domestic shipments we use DTDC services. We have a flat rate for all over India. Please see the 'Estimated Shipping Cost' at the right pane during the order to know the shipping cost.

If you have an account with DHL, FedEx or UPS we can also ship with those carriers and charge shipping to your account. If you wish to have shipping charged to your DHL/Fedex/UPS account, simply enter your carrier, account number and desired shipping method into the comment field that is displayed after you have submitted your online order. We will then remove the shipping cost from your order and ship on your account.

 

Shipping Times

The shipping time depends on delivery address and the shipping method selected.

TNT: Offers online tracking, quick delivery, generally takes about 3-4 days, is expensive

India Post EMS: Offers online tracking, relatively slower, generally takes about 6-8 days, relatively inexpensive

Registered Post Service : No online tracking, slow shipment, takes about 10-15 days, inexpensive

Note: We charge 100 INR extra per International shipment

Domestic shipment through DTDC it takes about 2-5 days.

 

Product availability and Lead

Please note, that while many of our products are in stock (or available ex-stock), some higher-priced items are built only upon order and carry leadtimes from 1-2 days to up to 2 weeks. This leadtime is in addition to any shipping transit times. For your information, we have listed availability and leadtimes on each product's information page on this website.

 

Custom Import Duties

Please note, that for shipments that do not originate in your home country, custom import duties may be payable. Custom import duties are not included in the product price or shipping cost and are your responsibility where applicable.

As we do not know the duty/tax rates for each and every country, we suggest you contact your country's customs authoritiesto find out details about the charges to be expected.

Carriers like FedEx, DHL, and UPS often charge you a customs clearance fee, which is in the range of $25 and up (regardless of whether the item is dutiable or not). Payment of this fee is also your responsibility - it is not part of the shipping charges. Express Mail Service (postal service) on the other hand does in most countries not charge any additional clearance fees, is generally cheaper and almost as fast. However, its speed & reliability depends on the quality of the postal service in your country, as delivery to your address is handled by your country's postal service in most cases. If you live in a country with flaky postal service, expect long delivery times.
 

Returns

Total satisfaction of our customer with the product purchased is our goal. Therefore you may return most items (for some exceptions, see below) sold by NGX within 7 days of delivery for a full refund.

Shipping charges are not refundable. Please note that we are unable to exchange items, unless you received a defective or incorrect item.

Returns of certain items is not acceptable,

  • Any item that is returned more than 7 days after delivery.

  • Semiconductor chips, which are not part of an assembled board, e.g. programmable microcontrollers that were purchased as a separate item

  • Any item that is not returned in an "as-new" condition, e.g. is damaged due to abuse or shipment, or is missing any parts. Before sending back any item please contact us by Email or by calling +91-80-40925507 Please provide the following information when contacting us:

  • Product Description

  • Reason for return: defective, incorrect item, item does not meet expectations

  • Your order number/invoice number

 

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